Frequently Asked Questions

1. Ordering Questions

Q. How long does it take to process an order?

We make every effort to handle every order received on any given day on the same day. In exceptional situations, an order may take two to three business days to process.

Q. Is there a limit to the quantity I may order?

We are only authorized to distribute a 90-day supply of medicine by law. You can order as many different drugs as your doctor has prescribed for you. If there are any refills left on the prescription, we will keep that information on your patient profile until you are ready to refill with us again!

Q. Are there any other additional fees or taxes?

No, we do not charge a dispensing fee, a pharmacist fee, or any other hidden charges, unlike other pharmacies.

Q. Can I use my insurance plan's coverage?

We unfortunately cannot accept your insurance plan. As we are working with International pharmacies to provide the lowest price medications, insurance companies do not entitle international pharmacies under their coverage.

Q. What is your return policy?

We cannot accept medications back once they have been dispensed, even if the container they were shipped in remains unopened and sealed, for your safety and the safety of our other patients. This policy is similar to that of your neighborhood drugstore.

Q. Can I cancel my order after the submission?

It's all possible! We make every effort to handle all orders within 24 hours of receipt. You can cancel your order if it has not yet been processed and submitted to the pharmacy for dispensing. Simply contact our toll-free number, and we'll take care of the rest.

Q. Do I need a prescription to order from you?

Yes, we're just like your local drugstore. Items that require a prescription are clearly labeled as such. We require a valid prescription from a qualified physician in order to distribute these products. Prescriptions are not required for over-the-counter products labeled OTC.

2. Medication Related Questions

Q. What is the difference between generic and brand name drugs?

A generic medicine is one that is produced by a business other than the one that created the original medication. Other manufacturers are able to create and sell the generic equivalent drug at a lower, more competitive price after the medications 20 year patent ends. A generic medicine is bio-equivalent to the original, which means it has the same active component as the brand-name drug. These medications must have the same therapeutic effects as the brand name medication due to rigorous rules in the generic drug business. There may be some difference in the medication's size, shape, or color.

Q. Why generic drugs are cheaper?

Generic medicines are less expensive because they are manufactured and sold after the 20 year patent on the brand-name drug has expired. A brand-name medicine is marketed at a higher price while it is under patent in order for the innovator to recoup the cost of its research and development.

Q. What is the source of the medications?

Our goal is to provide the best price for medications. Medicines are less expensive in other countries, such as the United Kingdom, Canada, Turkey, or India. If you wish to save even more money, you can choose to order drugs that are delivered in other jurisdictions; the source nation will be clearly noted beside the product.

Q. Some of my medications are not listed on your website. Does that mean you don't supply it?

If the medicine you're looking for is a controlled substance, we cant list or distribute these medications by law. Other habit-forming medicines, such as sleeping aids, are in the same medications we cannot list or distribute.

In other cases, a drug may be brand-new to the market, and none of our patients have yet placed an order for it. If you are unable to locate what you are searching for at any time, please call us at 1-888-704-0408 and we will make every effort to locate the medicine for you.

Q. How can I get Pharmacist consultation?

You can send us an email with your query at and our pharmacist in-charge shall reply in 48-72 hours. You can also schedule telephonic consultation with one of our trained pharmacists.

Q. What is the guarantee for authenticity of medicines shipped from dispensing pharmacy?

Dispensing Pharmacy is licensed Pharmacy and accredited by
A standard operating procedure is followed by dispensing Pharmacy to procure drug either directly from Tier-1 manufacturer approved by USFDA, UKMHRA or EUGMP or few FDAs from other countries or wholesalers authorized by manufacturer.

3. Shipping Questions

Q. How long will it take for my order to arrive?

Orders shipped from Canada, UK and USA:

Regular non-tracked shipments take 2 to 3 weeks from the date shipped.

Tracked shipments take 1 to 2 weeks from the date shipped.

Canadian Express shipments take 3 to 5 business days from the date shipped.

Orders shipped from Turkey and other countries:

Regular non-tracked shipments take 2-3 weeks the date shipped.

Q. What is the shipping cost?

Shipping Methods:

  • Free Shipping for New Customers - Regular delivery within 2-3 weeks from Canadian & USA Pharmacy and 3-5 weeks Approximately from our LifeRx Pharmacy or affiliates

  • Standard Shipping (Fully Tracked, $9 ) - Standard Shipping within 3-5 weeks

  • Expedite Shipping (Fully Tracked, $40 ) - Express Shipping within 7-15 Business Days

  • Life-Time Free Shipping (One time Cost for Lifetime free shipping, $75) - Standard Shipping within 3-5 weeks

NOTE: FREE SHIPPING to the US and selected countries on first order. Minimum $49.9 purchase required.

Shipping charges may vary between USD $9.00 - USD $69.95 for some specific countries like Brazil, Peru, UAE, Israel, Ecuador, Greece, Netherlands, etc. Expedite shipment will be sent to these countries through DHL Express services.

Q. Do you ship to countries other than the United States and Canada?

We believe that everyone should have access to inexpensive drugs. We will save you money regardless of whatever country you live in.

Q. Why is my order taking so long to arrive?

We make every effort to ship your purchase within 1 to 3 business days of receiving your valid prescription and payment. Once the item has been shipped, it is in the hands of the courier, and we have no control over the delays that come with international shipping.

Although it is exceptional, delays might occur due to a variety of circumstances such as adverse weather, customs reviews, health pandemics and postal and airline strikes.

Q. What courier service do you use?

Shipments to patients in the United States are delivered by the United States Postal Service. If you chose tracked shipment, you may trace your item at

Products from Canada will be dispensed by the Canadian Post

Q. Do you offer Expedite Shipping?

Yes, we do offer Expedite shipping which is available from our affiliated dispensing pharmacies located in India, Canada, and Australia. Even though Expedite shipping is not available from Turkey, United Kingdom, and New Zealand, but standard shipping from these dispensing pharmacies is as good as express shipping and order usually deliver withing 3-4 weeks.

4. Payment Questions

Q. What payment methods do you accept?

We accept Check/Electronic check, and Bank transfer.

In case your question is not listed above, please feel free to write to us at or call us at +1-888-704-0408 or connect with our Customer Support specialist over live chat.